Shipping & Returns

Discreet packaging

Every SilkyFire order ships in plain outer packaging. Product names and intimate-product details are not printed on the outside of the package.

Shipping methods and delivery estimates

Available shipping methods, prices, and current delivery estimates are shown at checkout after you enter your delivery address. Delivery dates are estimates and can be affected by carrier delays, weather, holidays, or address issues. Tracking information is provided when it is available.

Damaged, defective, or incorrect items

If your order arrives damaged, appears defective, or contains the wrong item, contact us within 30 days of delivery. Include your order number, a short description of the issue, and clear photos when relevant. Please do not discard the item or packaging until our support team confirms the next step.

Unopened returns

Unopened, unused items in their original sealed packaging may be eligible for return after review. Contact us before sending anything back so we can confirm eligibility and provide return instructions. Packages returned without authorization may not be accepted.

Hygiene-restricted products

For health and hygiene reasons, opened, used, or unsealed intimate products may be ineligible for return. This includes products whose packaging seal has been broken or whose condition prevents safe resale. We do not promise that an opened intimate product can always be returned.

How we resolve order issues

After reviewing the order and the information you provide, we will explain the available resolution. Depending on the circumstances, that may be a replacement, a refund to the original payment method, or another appropriate solution. Bank and card-provider processing times can vary after an approved refund is issued.

Before sending a return

Do not mail an item back until SilkyFire support has approved the return and provided instructions. We will confirm the return address and whether return shipping is covered based on the reason for the return.

Contact us

Have an issue with your order? Contact us within 30 days and we’ll help make it right. Use our contact form or email support@silkyfire.com. Please include your order number so we can help faster.